CowGold is an Indian brand offering natural, traditional, and food-based products through its website.

Business Name: CowGold
Website: https://cowgold.shop
Email: cowgold.store.in@gmail.com
Phone / WhatsApp: 6900370303
Business Address: Mahananda Tola, Katihar, 854112, Bihar
FSSAI License No.: 20426353000029

You must be at least 18 years old to use this website or place an order. If you are under 18, you may use this website only under the supervision of a parent or legal guardian.

We try our best to display our products, packaging, descriptions, prices, and images as accurately as possible. However, actual product packaging, color, texture, or appearance may vary slightly.

Natural and food-based products may also show minor variations in aroma, taste, or texture. All products are subject to availability.

CowGold products are intended for general consumption and personal use only. Our products are not intended to diagnose, treat, cure, or prevent any disease.

Please read ingredients, labels, storage instructions, and usage directions carefully before consuming or using any product.

If you have allergies, dietary restrictions, medical conditions, or are pregnant or under medical supervision, please consult a qualified healthcare professional before use.

All prices listed on the website are in Indian Rupees (INR) unless otherwise stated. Prices may change at any time without prior notice.

While we try to ensure pricing accuracy, CowGold reserves the right to cancel any order placed for a product listed at an incorrect price due to typographical, technical, or human error.

By placing an order, you confirm that all information provided by you is true, accurate, current, and complete.

All orders are subject to acceptance and availability. CowGold reserves the right to refuse, cancel, or limit any order at its sole discretion, including for reasons such as:

• stock unavailability,
• incorrect product or pricing information,
• suspected fraud, or
• misuse of promotional offers.

Payments may be made through the options available at checkout, such as UPI, debit card, credit card, net banking, wallets, cash on delivery, or any other method displayed on the website.

CowGold does not store your complete payment card details on its own servers. Payments may be processed through secure third-party payment gateways.

We aim to process and dispatch orders within a reasonable period. Delivery timelines may vary depending on your location, courier availability, public holidays, weather conditions, or other unforeseen circumstances.

Shipping Charges:
Free shipping on orders above ₹299.
A flat shipping charge of ₹55 applies to orders below ₹299.

Estimated delivery timelines shown on the website are approximate and are not guaranteed. CowGold shall not be held liable for delays caused by courier companies or circumstances beyond our reasonable control.

Orders may be cancelled only before they are dispatched. Once an order has been packed, processed, or shipped, cancellation may not be possible.

CowGold reserves the right to cancel any order at its discretion for reasons including product unavailability, failed payment, suspected fraud, duplicate orders, or incomplete customer details.

If a prepaid order is cancelled by CowGold, the refund will be initiated to the original payment method within a reasonable time.

Due to the nature of food and consumable products, CowGold generally does not accept returns once the product has been delivered, opened, or used.

A replacement or refund may be considered only in the following situations:

• wrong product delivered,
• product received in damaged condition,
• product missing from the order,
• package lost in transit, where confirmed.

To request a replacement or refund, the customer must contact CowGold within 48 hours of delivery and provide the order number, clear photos, and preferably an unboxing video as proof.

Refunds or replacements, if approved, will be processed within a reasonable time through the original payment method or another suitable method determined by CowGold.

Customers are responsible for providing complete and accurate shipping details, including full name, contact number, and delivery address.

CowGold will not be responsible for delivery failure, delay, or loss caused by incorrect or incomplete information provided by the customer.

Any discounts, promotional offers, coupon codes, or limited-time deals provided by CowGold are subject to their individual terms.

Such offers may be modified, suspended, or withdrawn at any time without prior notice. Promotions cannot be exchanged for cash and may not be combined unless specifically stated.

All content on this website, including logos, designs, graphics, text, product names, images, icons, layout, and branding material, is the property of CowGold unless otherwise stated.

You may not copy, reproduce, modify, republish, distribute, or exploit any website content without prior written permission from CowGold.

You agree not to use this website for any unlawful, fraudulent, abusive, or harmful purpose.

You must not attempt to gain unauthorized access to the website, interfere with its security, upload malicious code, or misuse any part of the site or services.

Our website may contain links to third-party services such as payment gateways, courier partners, social media platforms, or external websites.

CowGold is not responsible for the content, terms, privacy practices, or actions of any third-party platform or service.

To the maximum extent permitted by law, CowGold shall not be liable for any direct, indirect, incidental, consequential, or special damages arising from the use of, or inability to use, the website or products.

This includes, without limitation, delays in delivery, technical issues, misuse of products, allergic reactions, or inaccuracies in website content.

In all cases, CowGold’s total liability shall not exceed the amount paid by the customer for the relevant order.

You agree to indemnify and hold harmless CowGold, its owners, affiliates, employees, and service providers from and against any claims, liabilities, damages, losses, or expenses arising from your misuse of the website, breach of these Terms, or violation of any applicable law.

Yes. Your use of this website is also subject to our Privacy Policy. By using the website, you consent to the collection, use, and handling of your information in accordance with our Privacy Policy.

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the competent courts in Bihar, India.

Yes. CowGold reserves the right to update, change, or replace these Terms & Conditions at any time without prior notice.

Any changes will be posted on this page with a revised “Last Updated” date. Continued use of the website after such changes constitutes your acceptance of those changes.

If you have any questions regarding these Terms & Conditions, you may contact us using the details below.