Terms of service

 

Last updated: 4 April 2026

This website is operated by CowGold. Throughout the site, the terms “we”, “us” and “our” refer to CowGold. CowGold offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms of Service, including any additional terms, conditions, and policies referenced herein. These Terms of Service apply to all users of the site, including browsers, customers, merchants, and contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.

1. About CowGold

CowGold is an Indian brand offering natural, traditional, and food-based products through its website.

Business Name: CowGold
Website: https://cowgold.shop
Email: cowgold.store.in@gmail.com
Phone / WhatsApp: 6900370303
Business Address: Mahananda Tola, Katihar, 854112, Bihar
FSSAI License No.: 20426353000029

2. Online Store Terms

By agreeing to these Terms of Service, you confirm that you are at least the age of majority in your place of residence, or that you have given us your consent to allow any of your minor dependents to use this site under your supervision.

You may not use our products for any illegal or unauthorized purpose, nor may you, in the use of the Service, violate any applicable laws.

You must not transmit any worms, viruses, or any code of a destructive nature.

A breach or violation of any of the Terms may result in immediate termination of your access to our Services.

3. General Conditions

We reserve the right to refuse service to anyone for any reason at any time.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, or access to the Service without express written permission from us.

4. Products and Services

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to replacement or refund only according to our Refund Policy.

We try our best to display product images, descriptions, packaging, and other details as accurately as possible. However, actual product appearance, color, texture, aroma, taste, or packaging may vary slightly.

We reserve the right to limit the sales of our products or Services to any person, geographic region, or jurisdiction on a case-by-case basis.

We reserve the right to limit the quantities of any products or services that we offer.

All product descriptions and pricing are subject to change at any time without notice, at our sole discretion.

We reserve the right to discontinue any product at any time.

5. Food Product Disclaimer

CowGold products are intended for general consumption and personal use only. Our products are not intended to diagnose, treat, cure, or prevent any disease.

Please read ingredients, labels, storage instructions, and usage directions carefully before consuming or using any product.

If you have allergies, dietary restrictions, medical conditions, or are pregnant or under medical supervision, please consult a qualified healthcare professional before use.

Natural and food-based products may show slight variations in taste, aroma, texture, or appearance.

6. Pricing and Billing Information

All prices displayed on the website are in Indian Rupees (INR) unless otherwise stated.

We reserve the right to change prices for products at any time without prior notice.

We reserve the right to refuse any order you place with us. We may limit or cancel quantities purchased per person, per household, or per order.

In the event that we make a change to or cancel an order, we may attempt to notify you using the email address, billing address, or phone number provided at the time the order was made.

You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store.

7. Shipping and Delivery

We aim to process and dispatch orders within a reasonable time. Delivery timelines may vary depending on location, courier availability, public holidays, weather conditions, and other unforeseen circumstances.

Shipping Charges:

  • Free shipping on orders above ₹299
  • Flat ₹55 shipping charge on orders below ₹299

Estimated delivery dates are approximate and are not guaranteed.

CowGold shall not be responsible for delays caused by courier partners or circumstances beyond our control.

8. Order Cancellation

Orders may be cancelled only before dispatch. Once an order has been packed, processed, or shipped, cancellation may not be possible.

We reserve the right to cancel any order at our discretion for reasons including but not limited to product unavailability, pricing errors, failed payment, incomplete customer information, or suspected fraud or misuse of offers.

If a prepaid order is cancelled by us, the refund will be initiated to the original payment method within a reasonable time.

9. Returns, Replacements and Refunds

Due to the nature of food and consumable products, we generally do not accept returns once the product has been delivered, opened, or used.

A replacement or refund may be considered only in the following situations:

  • wrong product delivered,
  • product received in damaged condition,
  • item missing from the order,
  • package lost in transit, where confirmed.

To request a replacement or refund, the customer must contact us within 48 hours of delivery and provide:

  • order number,
  • clear photos of the product/package,
  • and preferably an unboxing video.

Approved refunds or replacements will be processed within a reasonable time.

10. Customer Responsibility

You are responsible for providing complete and accurate shipping details, including full name, mobile number, and delivery address.

CowGold will not be responsible for failed delivery, delay, or loss caused by incorrect or incomplete information provided by the customer.

11. Promotions and Discount Codes

Promotional offers, coupon codes, and discounts are subject to their own terms and conditions.

Such offers may be modified, suspended, or withdrawn at any time without prior notice.

Promotions cannot be exchanged for cash and may not be combined unless specifically stated.

12. Optional Tools and Third-Party Services

We may provide access to third-party tools or services over which we neither monitor nor have control.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion.

Third-party links on this site may direct you to websites that are not affiliated with us. We are not responsible for examining or evaluating the content, accuracy, terms, or privacy practices of any third-party websites or services.

13. Personal Information

Your submission of personal information through the store is governed by our Privacy Policy.

14. Errors, Inaccuracies and Omissions

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, transit times, and availability.

We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information is inaccurate at any time without prior notice.

15. Prohibited Uses

You are prohibited from using the site or its content:

  • for any unlawful purpose;
  • to violate any laws or regulations;
  • to infringe upon our intellectual property rights;
  • to harass, abuse, insult, harm, or discriminate;
  • to submit false or misleading information;
  • to upload viruses or malicious code;
  • to collect or track the personal information of others;
  • to spam, phish, crawl, scrape, or exploit the site improperly;
  • to interfere with the security features of the Service or any related website.

We reserve the right to terminate your use of the Service for violating any prohibited uses.

16. Intellectual Property

All content on this website, including logos, designs, graphics, text, product names, images, icons, layout, and branding material, is the property of CowGold unless otherwise stated.

You may not copy, reproduce, distribute, republish, modify, or exploit any part of the website content without our prior written permission.

17. Disclaimer of Warranties; Limitation of Liability

We do not guarantee that your use of our service will be uninterrupted, timely, secure, or error-free.

We do not warrant that the results obtained from the use of the service will be accurate or reliable.

To the fullest extent permitted by law, CowGold and our affiliates, employees, agents, contractors, suppliers, and service providers shall not be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages arising from your use of the service or any products purchased through the service.

In all cases, our liability shall not exceed the amount paid by you for the relevant order.

18. Indemnification

You agree to indemnify, defend, and hold harmless CowGold and our affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, and employees from any claim or demand arising out of your breach of these Terms of Service or your violation of any law or the rights of a third party.

19. Termination

These Terms of Service are effective unless and until terminated by either you or us.

You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you stop using our site.

If in our sole judgment you fail to comply with any term or provision of these Terms of Service, we may terminate this agreement at any time without notice.

20. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of India.

Any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the competent courts in Bihar, India.

21. Changes to Terms of Service

We reserve the right to update, change, or replace any part of these Terms of Service by posting updates to our website.

It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

22. Contact Information

Questions about the Terms of Service should be sent to us at:

CowGold
Website: https://cowgold.shop
Email: cowgold.store.in@gmail.com
Phone / WhatsApp: 6900370303
Business Address: Mahananda Tola, Katihar, 854112, Bihar
FSSAI License No.: 20426353000029